This EU Right of Withdrawal Policy applies to consumers located in the European Union who purchase goods from Monnalisa Massena Nizza through monnalisamassenanizza.com. This Policy does not limit any mandatory consumer rights under applicable law.
1. Right to Withdraw
If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.
The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, receives the goods.
For orders delivered in multiple shipments, the withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, receives the last item.
If the withdrawal period expires on a non-working day, the deadline is extended until the next working day where applicable.
2. How to Exercise the Right of Withdrawal
To exercise your right of withdrawal, you must inform us of your decision by a clear statement before the withdrawal period expires.
You may exercise this right by using the clearly labeled online withdrawal function named "Exercise EU Right of Withdrawal" available on our website, customer account area, order status page, or return portal where available.
You may also contact us by E-mail at info@monnalisamassenanizza.com or use the model withdrawal form below.
After receiving an electronic withdrawal request, we will confirm receipt on a durable medium, such as E-mail.
3. Model Withdrawal Form
Store Name: Monnalisa Massena Nizza
Phone: +33 4 93 14 82 12
E-mail: info@monnalisamassenanizza.com
Address: 6 Avenue Jean Médecin, 06000 Nice, France
I hereby give notice that I withdraw from my contract of sale for the following goods:
Order Number:
Ordered On:
Received On:
Customer Name:
Customer Address:
Customer E-mail:
Product Name:
Signature, if sent by paper:
Date:
4. Effects of Withdrawal
If you withdraw from your purchase, we will reimburse payments received from you for the returned goods, including the least expensive standard delivery option offered at the time of purchase where required by applicable law.
We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever occurs first.
Refunds will be made using the same payment method used for the original transaction unless you expressly agree otherwise.
5. Return of Goods
You must return the goods without undue delay and no later than 14 days from the date on which you notify us of your withdrawal.
Unless the return is due to the item being defective, damaged, incorrect, or otherwise non-compliant—or unless otherwise provided by applicable law—you shall bear the direct costs of returning the goods.
Please note that for large or fragile items, or items requiring professional freight services, return costs may be significant. Kindly contact us before arranging a return so that we may provide you with the appropriate return instructions.
6. Reduction in Refund for Use or Damage
You are responsible for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Baby products should be returned in their original condition whenever possible, including all parts, accessories, hardware, instruction manuals, and original packaging.
7. Exceptions to the Right of Withdrawal
The right of withdrawal may not apply to certain goods, including sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed, goods that become inseparably mixed with other items after delivery, and other exceptions permitted by applicable law.
8. Defective or Non-Conforming Goods
The EU withdrawal right is separate from your mandatory rights for defective or non-conforming goods. If a product is defective, damaged, incorrect, or not as described, contact us at info@monnalisamassenanizza.com.
9. Contact Us
Store Name: Monnalisa Massena Nizza
Phone: +33 4 93 14 82 12
E-mail: info@monnalisamassenanizza.com
Address: 6 Avenue Jean Médecin, 06000 Nice, France
Service Hours: Monday - Friday: 9:00 AM - 5:00 PM (CET)